Product Returns

This document discloses the return policy of HIPAAssociates, regarding products purchased from HIPAAssociates. HIPAAssociates, Inc. has separate policies for boxed products and downloaded software.

Boxed products

To obtain a refund on a boxed product that was delivered to you, you must adhere to the following guidelines.

1. All returns must be pre-authorized by HIPAAssociates, Inc. Refunds will not be made on unauthorized returns.
2. Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment. No credit will be issued for incomplete returns.
3. Returns must be received by HIPAAssociates within 30 days after the date HIPAAssociates ships the product.
4. All returns must have a Return Merchandise Authorization # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact HIPAAssociates, Inc. at (203) 675-8226, Monday-Friday, between the hours of 8:00am and 5:00pm EST, or e-mail them at returns@hipaassoc.com. You will be given the RMA # and the address for the return.
5. HIPAAssociates suggests that you return the package with a carrier that has a reliable tracking system as HIPAAssociates will not make a refund until it receives the package.
6. Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, HIPAAssociates will send you a check. If you purchased by credit card, your account will be credited. Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail. The amount refunded will be for the full purchase amount of the product, including sales tax. We will not refund shipping and handling costs. We reserve the right to charge a 15% restocking fee if the package is not returned in good condition.
7. You can check on the status of your return at any time by emailing us at returns@hipaassoc.com.

Downloaded software

To obtain a refund on a downloaded software product that was delivered to you, you must adhere to the following guidelines.

1. All returns for downloaded software must be pre-authorized by HIPAAssociates, Inc. as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to HIPAAssociates within 30 days of the date HIPAAssociates made the software available to you for download (the "Purchase Date"), and HIPAAssociates must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 30 days of the Purchase Date. No refund will be made until the Affidavit has been received by HIPAAssociates, or if the time requirements described above are not met. HIPAAssociates is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
2. If the manual and CD for the software were purchased in the form of an Download Kit at time of the download software purchase, its return will be required (and a refund given) as a part of this return process.
3. To receive a refund for downloaded software purchases from HIPAAssociates, you must obtain from HIPAAssociates an Affidavit of Software Destruction (described below), and complete and return the Affidavit to HIPAAssociates along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to HIPAAssociates (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
4. All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by HIPAAssociates clearly displayed on the form. To receive a RMA #, contact HIPAAssociates, Inc. at (203) 675-8226, Monday-Friday, between the hours of 8:00am and 5:00pm EST, or e-mail them at returns@hipaassoc.com. You must provide sufficient information for HIPAAssociates to be able to identify your transaction, such as the HIPAAssociates order number and/or invoice number and/or date of transaction given to you when the download was ordered. If HIPAAssociates is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Affidavit of Software Destruction ready for completion and return to HIPAAssociates.
5. When making your request for an RMA, please provide HIPAAssociates with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction, sign and date the Affidavit, and return it to HIPAAssociates as instructed on the form.
6. When HIPAAssociates receives your properly completed and signed Affidavit of Software Destruction (and Download Kit, if applicable) within the timeframe discussed above, HIPAAssociates will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. HIPAAssociates will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, HIPAAssociates will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited.

We reserve the right to change this policy at any time. Please check back for updates, and contact us at help@hipaassoc.com if you have any questions.